Frequently Asked Questions
Cut to the chase, if you want to make this purchase fast, reliable, professional and easy with guaranteed success, purchase both your Diamond and your Engagement Ring Setting from us. Four steps in one easy process at the most competitive price. Choose your diamond from our Certified Loose Diamonds page and your Ring Setting from The Royal Collection, The Royal Princess Collection or from our Ring Settings pages and we will mount it, appraise it and ship it to you with certification papers plus a few extras.
Please be sure to ask for either VIP Service Package or our VIP Full Service Package.
Our VIP Service includes;
- Complimentary Stone Setting by expert jeweler
- Complimentary Polishing and Rhodium-plating
- Complimentary Appraisal
- Diamond Certification from GIA, EGL, AGT, ETC. (if certified)
- Purse-size Jewelry Cleaner & Polishing Cloth
- Unique Engagement-Ring or Wedding-Set Ring Box
Our VIP Full Service Package includes;
All the above plus a Solid Silver English Engagement-Ring Box or Wedding-Set Ring Box for an additional $100 with an option to engrave up to 3 initials for an additional $50. Please indicate your preference and the initials required.
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Please note that FCI is essentially a wholesale site and as such, we are dedicated to selling at competitive prices. If you want a full-refund on your purchase, I might suggest you look for a retail-site. They will also give you a 'story' with your purchase.
Please also note that your FCI Order, placed either online or in person, either paid in part or in full, is your commitment to buy. Your FCI Order travels the ‘FCI conveyor-belt’ usually without obstruction, in the process of payment receipt and confirmation, ring sizing, engraving, setting, special ordering, shipping and confirmation. You can help us by being patient, and understanding that we are in total control of some of these processes but not all, so occasionally we may ask for your tolerance and understanding that FCI has not forgotten you. At times we all just have to accept that there are forces greater than FCI such as FedEx, International Manufacturers and Climate Change that on occasion obstruct the FCI conveyor-belt but please NEVER forget that FCI is here to serve you and 24 hours a day, 7 days a week, and that we are working to ensure that your order reaches you in perfect condition, in a timely manner so that you are more than delighted to leave your personal comments in our GUEST BOOK.
SPECIAL ORDERS: Every item of jewelry that is Special Ordered and paid for in part or in full, is non-returnable & non-refundable due to the fact that it is made to order, (to your exact specifications) which may include several of the following details; specific center stone size, specific ring size, specific colored side stones, specific choice of metal, with or without a wedding band, with a specific diamond, sapphire, ruby or emerald center stone. For this reason, please check that all your diamond measurements are accurate and the settings are made to fit the diamond you have in mind because we are not permitted to cancel any order with our manufacturers once they have been placed.
LAYAWAY PLAN; Layaway items are removed from FCI for up to 90 days to allow you an extended period of time to complete your purchase. The privilege of making an FCI Layaway purchase inevitably terminates FCI online sales flow for a significant amount of time in which the item could have been sold, therefore such items do not warrant a return privilege whether paid for in part or in full.
LOOSE DIAMONDS; Loose Diamonds are provided to your exact specifications and they are therefore not subject to return whether paid for in part or in full.
Items purchased below $2,000
FCI will be happy to issue a store credit for any item that you are not entirely delighted with that you have purchased for under $2,000. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A credit will be issued that may be used at any time.
Items purchased over $2,000
FCI offers a full refund less a $200 restocking fee. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A refund will be sent within 2 business days, less shipping, any sizing charges and the restocking fee.
JEWELRY REPAIRS: Please note that any item of jewelry purchased from us is no longer guaranteed by Fay Cullen Inc. when a jeweler not employed by us has worked on it. This applies to stone setting, ring sizing and any major or minor repairs.
As we are essentially more of a wholesale site focused on fast turnover, we have instigated an automatic price reduction system that allows the sale of every item within the course of 12 months. Those registered for our Newsletter or Priority Viewing will be notified of the reductions and given the first opportunity to purchase these items at Discounted Prices. This prevents the necessity of our having to negotiate time-consuming transactions and by the same token allows you a first hand opportunity to view all the Reduced Jewelry items. Thank you for your interest in our Pricing Policy and for working with us to build a competitively priced and still commercially viable Antique Jewelry web-site. Please note that if you are not registered for Priority Viewing, you will not be notified of the discounts offered first on Discount Days.
Here at www.faycullen.com we pride ourselves in the very high quality of our stock. Although a great many of our pieces are up to and some over 100 years old, we are very discerning buyers and purchase only the very finest in quality. Please see our Guest Book accessible from each page of site, for our customer's most recent comments. Please note that should a jeweler not employed by Fay Cullen Inc. work on any item of jewelry purchased from us, we can no longer be responsible for the condition of said item.
If you would like us to size your ring either up or down, please add an additional 5 working days to shipping estimates. Please note that we cannot be responsible for sizing, stone setting and any repairs executed by any jeweler not employed by Fay Cullen Inc.
Click here to view our International Ring Sizing Chart
GOLD
Ring sizing up to a size 7..........$50
For every additional size, or fraction of, over size 7.....$15
Please add 50% more for men's rings and rings with extra-wide shanks.
PLATINUM
Ring sizing up to a size 7........$65
For every additional size, or fraction of, over 7..........$20
Please add 50% for men's rings and rings with extra-wide shanks.
3 Day RUSH SIZING..........please add $50 to the amount shown above
2 Day RUSH SIZING..........please add $100 to the amount shown above
Same Day Rush sizing......please add $200 to the amount shown above
Some rings cannot be sized, such as some irregular eternity rings, enameled rings, rings with stones near the sizing area that respond poorly to heat, and rings that need to be sized either up or down so much that to do so would compromise the integrity of the mounting. We always list the size of our rings and in our description where you will find details as to whether or not they are easily sizable. Where it is not possible to size a ring, the ring size is mentioned below the thumb-nail picture.
G.I.A. is an abbreviation of Gemological Institute of America. This institute supports a standard of identifying the color, cut and clarity of diamonds in order for us to compare stones. With a little research you will understand this form of grading. Knowing what Clarity, Color, Size and Cut diamond you are seeking is your first step in procuring your diamond. Here at Fay Cullen Inc. we are very proud to use a Colorimeter to grade our diamonds to the exact color standards established by GIA, thereby removing the possibility of a subjective diamond color grade.
WHAT ITEMS ARE REDUCED?
Our system of inventory rotation here at Fay Cullen Inc. has been developed over the course of the last 25 years wholesaling experience. After being listed on our site for 6 months, every item of jewelry is automatically discounted. To be notified of 'Discount Days', please be sure to subscribe to our Newsletter or Priority Viewing and you will be given the first opportunity to review our discounts. Because we sell to the trade in addition to the public, it is imperative to have a fresh selection of jewelry every month to replenish the items that have been sold. If you receive our Newsletter or if you have registered for Priority Viewing, you will already have experienced how many items and how often we upload new inventory onto our site, each month. After the first reduction, you will be notified of consecutive 'Discount Days' by means of our monthly Newsletter or through Priority Viewing. I'm sorry but we do not accept offers at this time. By this method, everyone benefits.
WHEN DOES MY CHECK CLEAR?
When a check is debited from your account and credited to our account, it makes us very happy ! If we wanted, we could spend all day on the phone to the bank asking if individual checks have cleared, however, some banks, in the interest of security, don't supply this information. In addition to this, just because our account has been credited, it doesn't mean that your check has been cleared. In the interest of time, we ask you to allow 7 working days for check clearance, just as our bank indicates. Of course, if you would like to avoid the wait, you could take a trip to the bank yourself and purchase a cashier’s check which we treat as cash. There is no clearance and no 7 day delay. This speeds things up for you considerably and avoids the necessity of having to call us with your banking details. You may even like to send it overnight to gain delivery time. Please understand that your ring will be sized and/or shipped the minute your payment has cleared so no need to ‘bug’ us. It is in our interest to ship your ring as soon as absolutely possible and to obtain your delightful comments to our Guest Book.
Yes we do!
Fay Cullen Inc. offers a 60 day Layaway Plan for all those desperately trying to disguise their credit card jewelry expenditure! By means of small payments made
over a maximum period of 60 days, clients can make their monthly jewelry budget look much more comforting. Please note that there are No Returns accepted
on Layaway items. If you have registered for Priority Viewing, you will see that there are additional beneficial terms.
Layaways are accepted for items purchased between $1,000 and $4,999.
Please note that all items purchased using our Layaway Plan are Non-returnable and Non-refundable.
LAYAWAY FOR THE MATHEMATICALLY IMPAIRED!
- Simply add the charges for Ring Sizing and Shipping to the cost of your purchase.
- Divide the total by three.
- Date each of three checks with today’s date.
- Write the date to be deposited on the back of each check. The first check to be deposited will have today's date. The second check will be dated one month
from today and the third check will be dated two months from today.
- Send them all to us in one envelope to arrive within 5 days of committing to your purchase.
Sorry but we cannot hold unsecured items for longer than 5 days. On the sixth day, items are no longer categorized 'Pending Payment' and are returned to inventory for immediate sale.
If you live anywhere other than the US and you wish to use our Layaway Plan, you are very welcome to do so by sending us a cashiers' check for three
consecutive months to arrive before the date specified (30 days from the date of your first payment). Otherwise you are welcome to pay by wire transfer,
we do however, pass on a $30 Bank of America wire transfer fee for each wire transfer.
As the owner of this business, I personally read EVERY email that is sent to www.faycullen.com . Is this comforting? I spent one year trying to contact Customer Service at British Airways on behalf of a friend of mine to whom I had recommended the company as I'm English. They had a terrible flight and my friend ended up in bed for a week after being transferred in a bus from Heathrow to Gatwick airport with no heating..........in December. I never spoke to a 'person' and I never received a letter of apology from 'British Airways'. I never recommended them again!
I try to communicate personally with as many potential customers as possible because this is how I would like to be treated. I want you to be so happy with your purchase from my company that you recommend us to all of your friends…..this costs me nothing but first rate Customer Service and first rate Customer Satisfaction. Check out our unedited Customer Comments.
By joining up for our 'Newsletter' or for 'Priority Viewing', you will receive inside information on the First Day we Discount Jewelry with featured ‘Discounted Day Jewelry items’. On the First Tuesday of every Month you could be one of the first to view our new inventory on Priority Viewing even BEFORE it is added to our site. If you haven't yet registered, you may like to do so right now by clicking on one of the links above. Please remember to reply to the email you receive from us in order to activate your subscription otherwise on Tuesday there will be tears!
If you are looking for a specific item, choosing how best to save money by making a Wholesale Purchase, comparison shopping or merely saving an item for future reference, take full advantage of our Treasure Chest by registering for a Customer Account. This will permit you to store any item you wish in your Treasure Chest for future reference, otherwise once an item has been sold from the site, the page is no longer accessible. If you save the page in your Treasure Chest, you will have it to refer to EVEN IF THE ITEM SELLS.
We respect the privacy of every one of you by removing your purchased items from this web-site as soon as payment is credited to us, at which time we send you an exclusive link to your purchase so you can gloat right up until the day that you receive it.
Every item you buy from FCI is shipped FEDEX and you are provided with an exclusive FCI reference number so we can track the package on your behalf, should you require us to do so. When your email sent by FEDEX is returned to us, we take the time to contact you to redirect it to ensure that you do not miss important delivery information.
As we import an exclusive line of jewelry boxes, every item of jewelry you purchase from www.faycullen.com is displayed in its own custom-packed box and fitted into its custom-made outer-packer. This is wrapped in tissue paper as if a gift and accompanied by a card.
To nurse you further, we now offer an EXTENDED JEWELRY CARE PLAN to protect that rare moment when either you don’t want to make a claim on your Homeowners Plan or the problem is not yet covered by your Homeowners Plan. Occasionally rings and owners take a little adapting and so to smooth the progression, we offer to reduce the pain in the event that you dislodge a side stone or experience a minor mishap that your jeweler wants to use to your advantage.
This is personal service...........................
So, if you are looking for personal service, my advice to those considering doing business with an internet company, is to............CALL THEM.........how many minutes does it take to speak personally to THE OWNER? Time it from the minute you first pick up the phone to the time they say "hello", or if it's not www.faycullen.com, "please hold!" Then see how they feel about spending the next 15mins on the phone with you, just as they might do if you were in their store, and ask them all the questions you have jotted down on your notepad. What is their response? How many times were they interrupted?
Then take a few minutes to read our unedited Customer Comments and then call us........
WHAT DOES 'STYLE' MEAN?
This is the term we apply to any item of jewelry we believe that was not made during the era the style represents. We use the word 'style' in our descriptions only, the page and thumbprints are too short to accept this many characters. We are sorry if this is inconvenient for you but even internet functioning has some drawbacks.
Because there are insufficient original period rings, especially engagement rings to supply the increasing demand for aesthetic and unique styles of engagement ring, we offer a wide selection of engagement rings made in the Art Deco and Edwardian styles.
Our rigorously Quality Controlled engagement rings are almost impossible to discern from the original, often being mounted with European-cut or Old Mine-cut Diamond melé side stones in addition to a wide assortment of Old Mine-cut, European-cut or Rose-cut diamond center-stones. The superior quality of workmanship is identical and indiscernible from an original antique ring, except for the fact that the integrity of a recently made ring can be safely vouched for by Fay Cullen Inc. We mount these attractive engagement rings, which we are very confident to sell for constant and heavy wear, with Antique-cut Diamonds, Old Mine-cut and European-cut Diamonds to equate the obvious high demand with a steady supply of breath-taking rings. Because we have worked with our trusted manufacturers for many years, and because it is an extended family business, we are confident that the integrity of the workmanship and setting, will make these highly sought after rings increasingly more desirable.
Please check first on the availability of the item(s) you are interested in by emailing us with the Reference Number (please note that detailed as your descriptions are, Reference Numbers work so much more effectively on our Administration Site) or speaking to one of our Sales Associates between Monday and Friday 9-6 EST.
Then be sure you make it crystal-clear that you wish to purchase the item by Reference Number so it is held Pending Payment’ in your name for 5 days. Please note that unless you complete the Order Form by email or commit to a purchase on the phone, our inventory is not ‘held’. Until you have received an email saying that is 'SOLD' to you OR you have signed and returned your completed Credit Card Approval Form (CCAF), mailed a check, paid by Paypal or sent a Wire Transfer, the ring is still available for purchase to the first buyer.
Please read the following in its entirety before asking obvious questions that are actually answered on the Landing Page you bypassed as you hurried to typed in the only question that you assumed we hadn’t anticipated you asking! No, not standing up. Go make yourself a coffee and sit down for just a few minutes to try and absorb some of this important information. Yes, YOU......
It’s amazing how many of you are SO excited that instead of reading my personally written Q’s & A’s (at least give me a chance?) you would rather complete all your personal details on our Enquiry Form and rephrase one of my questions!
The minute you decide to buy something, immediately send us an email or call us with the Reference Number. Our hard and fast rule is 'FIRST COME, FIRST SERVED' and there are no exceptions. This applies to the date as well as the time and you would be surprised by how little some customers missed so much. Please remember that our items are one of a kind so be an early bird and DON’T MISS THAT WORM!
If speed is a consideration (this applies mostly the men!), consider these options:
If you want to receive your purchase 'yesterday', you may opt to OVERNIGHT A CASHIER'S CHECK OR MONEY ORDER and we can ship the following day, overnight if required. Please note that FEDEX does charge extra for overnight as opposed to 2nd Day but no more than about $20 so don’t let it deter you if you have a deadline to meet.
If you would like your ring to be sized, (see appropriate question), please note that we will not make arrangements for it to picked up by the jeweler until your PAYMENT HAS CLEARED.
CHECKS sometimes take longer than expected to clear. Be sure to note that even though the funds have been taken out of your account and they have been posted to ours, IT DOES NOT MEAN THAT YOUR CHECK HAS CLEARED. Checks have been taking up to 10 working days to clear. So if you are in any kind of hurry, please save yourself the time and unnecessary worry by sending a money order or cashiers' check. Those of you who have done business with us, know that STOCK IS SHIPPED OUT AS SOON AS POSSIBLE, it saves space!
Our hard and fast CREDIT CARD RULE is $2,000 per order maximum. I don't care who you are, (and yes mother, this applies to you too, even though I am your first born), we will not accept more than $2,000 per sale on any credit card or accumulation of credit cards in addition to Paypal. The balance you may pay by money order, a cashier's check or a personal or business check. If the balance is too much for you to pay right now, see our 'Layaway for the Mathematically Impaired'. Yes, I know we Americans want it NOW and love to pay credit card interest, but this might just teach you a little self-control and help you save on those interest payments!
You are very welcome to wire money into our account but please understand that Bank of America charges us $30 per WT which we pass on to you. This is still the safest way to send money, especially internationally.
Please note. We do not accept payments in any other currency than $US.
Please make all CHECKS PAYABLE TO Fay Cullen, Inc.
ADDRESSED TO:
12555 Biscayne Blvd. #909
North Miami, Fl. 33181
Toll Free: (800) 608-3011
International: (305) 354-3000
Fax: (305) 354-4522
Email : info@faycullen.com
International Shipments are sent by FedEx and insured through Lloyds of London.
DO YOU PURCHASE JEWELRY?
If you are considering selling an item of jewelry and you have an appraisal, a picture or two and a certificate from GIA, EGL, etc, this it makes life a little easier! If you do not have any of these items, it's a little trickier but still possible. The more information that you are able to provide for us, the more time and money you will save yourself. If you have no pictures, you are welcome to send a fax and if you have no certificate from an external body, we will need to view the stone prior to purchase. If you are not in a hurry, the best way to realize the fairest price is to sell it on faycullen.com through Fay Cullen Inc., you won't be guaranteed a sale date but you will be guaranteed that your jewelry sells at the fairest market price. This is due to the fact that it has constant 24 hour online exposure by thousands of unique users every day which inevitably means a faster turnover.
If you need to sell for cash, now, we do purchase directly from the public on occasion but customers aren't always aware that retail stores work traditionally work on a 300% margin which means that expecting to realize more than 25% of your purchase price may be unrealistic.
DO YOU HAVE ADDITIONAL INFORMATION ON THIS ITEM?
Most of our purchases are made from dealers who buy from the public. Our average purchases tend to be six figures, so in answer to requests for additional information, provenance, history or previous owners, we're very sorry but we are unable to supply this kind of personal information that may be more readily available at your local antique jewelry store when you make your purchase from them. We do try to add all the available information at the time of description writing but if there is a specific question you have that we may have omitted, we will do our best to answer it for you. Where the name or country is specified, please note that this is verifiable information deriving from any touch-marks, hallmarks, signatures or other authenticated ways of identifying either the maker or the country of origin, it is not merely a subjective opinion it is a verifiable observation.
DO YOU SELL LOOSE DIAMONDS?
Since the introduction of our 'Ring Settings' pages, we have added a Diamond Database so feel free to browse away, it is updated weekly and the turnover is pretty fast so if you find 'the ideal' stone for your requirements, please contact us to ascertain its immediate availability.
Some of our ring settings are only sold with the purchase of one of our diamonds, the reason being that the center-stone requires mounting prior to the setting of the bordering stones.
If you are looking to pair one of our Loose Certified Diamonds with one of our Ring Settings, please bear in mind the dimensions of the stone and the limitations of the mounting.
Please note that we do not supply custom ring settings for Cushion-cut, Oval, Heart-shaped or Marquise Diamonds due to the possible irregularities of the setting. We will however customize ring settings for these shapes if they are purchased from Fay Cullen Inc. This way we have the stone present during the manufacture of the setting for a perfect fit.
IF YOU ALREADY HAVE A STONE:
These are several constructive suggestions for you, aimed at successful project completion.
FIRST, make sure you have a COMPETENT jeweler, familiar with working in gold and platinum that will be amenable to mounting your stone in our setting.
SECOND, ensure he has INSURANCE that covers the setting of your diamond. If he hasn't, please understand that he's not responsible for anything that might happen to your stone and there may be a disclaimer on his wall.
THIRD, ask him exactly how much he charges to set your stone in our setting before you leave your diamond to prevent an unbudgeted shock when you pick it up (some jewelers refuse to take the responsibility for setting expensive stones as most of them aren't covered by insurance). If he does have insurance, be prepared to pay him approximately $300 to set your diamond. Jewelry insurance is expensive and if he's handling high value goods that could be damaged, it will be necessary for him to pass on this charge to you.
FOURTH, why don't you take a look at our Certified Loose Diamonds pages to compare our selection, availability and pricing?
IF YOU DON'T YET HAVE A STONE:
You may welcome expert advice from Max or Veronique regarding your individual needs. We can eliminate the possibility of; what if it doesn't fit; why wasn't it set straight; why did a side-stone fall out; the appraisal is so high, it's going to dramatically increase my Homeowners Insurance payment; why is the jeweler charging me $300 to set a stone? It also saves a great deal of time and money that might otherwise be spent coordinating with several different parties to successfully procure a diamond, a setting, a jeweler, an appraiser and an Extended Jewelry Care Plan. We are happy to take care of all the above to ensure your purchasing experience from Fay Cullen Inc. is one that you will remember with pleasure for the rest of your life.
Fay Cullen Inc. VIP SERVICE saves you considerable Time and Money!
Your savings may well amount to several hundred dollars but that’s not the best news. Any idea how many disaster stories we have heard where the setter couldn't set the diamond, set it poorly or told our client that the stone was too small or too big for the ring setting...and then time ran out! The time it takes to find a ring setting, a diamond, a ring box, a jeweler and an appraiser is considerable. We eliminate this time-intensive search by offering you a very competitively priced package to entirely eliminate the labor intensive option of shopping elsewhere!
WHAT IF A STONE FALLS OUT?
In the highly unlikely event that a stone falls out of any item of jewelry you purchase from us within the first 7 days of ownership, with your consent, we will appoint FedEx to collect your pre-wrapped package and return it to us fully insured. Assuming that the item has not suffered an obvious grievous misdemeanor, we will gladly replace and reset the missing stone. Your ring will be quickly restored to its original condition and shipped back to you post-haste fully insured with FedEx.
Although we make every effort to 'persuade' any loose stones to fall out while they are in our possession during our Quality Control process, occasionally a ten minute dip in the ultrasonic and 90lbs of steam pressure are not enough to do what you and FedEx are capable of! Due to the fact that we subject our jewelry to such stringent tests during our Quality Control process, it should always arrive in perfect condition. Jewelry is by nature, an expensive commodity; therefore we strongly recommend insuring all your jewelry with an Established and Reliable Insurance Company or add your purchase to your Home-owners Policy. We do send a complimentary appraisal with every purchase over $1,000 for this very reason. It is not sent to impress you as to how big your savings was, neither is it to use as a drawer liner, it is for you to give to your insurance agent to cover you in the event of loss or damage.
SHOULD I BUY JEWELRY INSURANCE ?
1) Purchase your item of jewelry.
2) Wait for your appraisal to arrive.
3) Insure your jewelry on your home owners’ policy or any other policy you wish to take out.
4) Wear your jewelry with the knowledge that it is safe.
Cars can be purchased for less than some of you spend on diamonds..........would you drive one that wasn't insured?
In the highly unlikely event that a stone falls out of any item of jewelry you purchase from us within the first 30 days of ownership, if you have purchased our EXTENDED JEWELRY CARE PLAN with your consent, we will appoint FedEx to collect your pre-wrapped package and return it to us fully insured. Assuming that the item has not suffered an obvious grievous misdemeanor, we will gladly replace and reset the missing stone as detailed in our Plan as long as your warranty is still active. Your ring will be quickly restored to its original condition and shipped back to you post-haste fully insured with FedEx.
Although we make every effort to 'persuade' any loose stones to fall out while they are in our possession, occasionally a ten minute dip in the ultrasonic and 90lbs of steam pressure are not enough to do what you and FEDEX are capable of ! Due to the fact that we subject our jewelry to such stringent tests, it will arrive non-defective. However, most of the items we sell have had previous owners, for this reason and the fact that jewelry is by nature, an expensive commodity, we strongly recommend insuring your jewelry with a reliable agency or add it onto your home-owners policy. We do send a complimentary appraisal with every purchase over $1,000 for this very reason. It is not sent to impress you as to how big your savings was, it is for you to give to your insurance agent to cover you in the event of loss or damage. Please use it as such, it is not a drawer-liner. If you do lose a stone, we might be able to help you to find an appropriate replacement stone if
your local jeweler cannot and you have not purchased our EXTENDED JEWELRY CARE PLAN. Contact us and we will do our best to locate and set a matching stone to restore your piece of jewelry to its original glory. There is a charge for this service.
WHAT IS PRIORITY VIEWING?
Every month, we add new items of jewelry to our site.
If you have registered for Priority Viewing, on the First Tuesday of Every Month, you will be sent a code to enter on our PV page which will permit you access to as many as 200 items of jewelry every month that have not yet been added to our site. This link will only be active for 48 hours, after which time the link will become inactive and all the items will be added to our site, viewed by approximately 4,000 unique users daily. This priority privilege gives you a small advantage in the event that you are considering an important purchase. If you have applied, your registration will not be active until you have responded to the email the automated system sends you.
Priority viewing is the time we generate most unhappy customers! If we receive an email requesting information, it is not considered a sale. If we receive an email of praise or informing us that you are in love with a particular item, it is not considered to be a sale. If you request a ring size or verification on a period or a style, it is not considered to be a sale, if you request bank wiring information, it is still not considered to be a sale.
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A sale is when you click on the link directly below the price that reads 'Order This Item'. Thinking about it, considering it, perusing the possibility of making the purchase, or even a comment reflecting your fiancé's delight at a particular item, does not constitute a sale.
Click here to register for Priority Viewing
DO I PAY SALES TAX?
Anyone receiving a package shipped to a Florida address will incur 7% sales tax.
This is the estimated retail value and the agreed upon appraisal price.
If you are spending $1,000 or more on any item of jewelry, you will receive an appraisal to allow you the option of insuring your jewelry.
If you are spending less than $1,000 on any item of jewelry, it will not be accompanied by an appraisal. However, if you wish to purchase an appraisal for any item you are purchasing from us for less than $1,000, the price is $50.
'Your Price' applies to customers spending $5,000 or less.
'Wholesale Price' applies to customers spending $5,000 or more at the wholesale price level.
Any item of jewelry that is a Special Order is non-returnable & non-refundable, the fact that it is specially made to order, keeps our prices low. However, our Royal Collection of Engagement Ring Settings and our Royal Princess Collection are subject to a 50% restocking fee when constructed for a round stone. Please note that if the Special Order is for a specific stone size that has not been made prior, a new mold will require hand-carving and we may need additional time and a great deal more labor so please plan well ahead. If your ring size is smaller than a 5 or larger than a 7, a custom ring setting may need to be made, because the finger size greatly determines gallery, undercarriage, shoulder and head-fitting micro-measurements, to ensure the most comfortable fit for a ring that some of you like to wear 24/7!
While we try to quote you as accurate an ETA as possible, we cannot guarantee nor be responsible for late delivery of Special Orders because we are not manufacturers nor do we have any control over the importation of items being shipped to us. While we do everything in our power to ensure our customers are happy with every order we fill, our ETA is only guidance to assist you in planning. Please note that the majority of our orders are completed and shipped well before the ETA as over 800 comments in our Guest Book will attest.
Please be sure to leave sufficient time to have the ring of your dreams manufactured and if you have already left it too late, contact the Ring Settings Department and ask if Expedited Service is available on the item that you would like to order, knowing that this will inevitably be a costly expense.
MAY I PAY BY CREDIT CARD?
We accept American Express, Visa, Master-card, Discover or Paypal to a maximum amount of $2000.00 excluding shipping.
To order an item please complete the Order Form on the appropriate page and email it to us or call us at (305) 354-3000 Monday to Friday 9-6 EST.
If you have chosen to pay using one of the above options, you will be emailed a CCAF (credit card authorization form) to complete and return to us by fax or email.
The outstanding balance you are welcome to pay by check, cashiers check, bank draught, money order, postal order or wire transfer.
Please note that we are very sorry but we do not accept credit card payments from International customers and yes, Nigeria and Indonesia, this includes you.
International Payment Options
If you are making a purchase from outside the US, your payment options are Wire Transfer or
Cashiers Check in $US only.
MAY I UPGRADE OR SELL AN ITEM I PURCHASED FROM YOU?
If you purchased an item of jewelry from Fay Cullen Inc. that you wish to resell, we will be happy to return it to our site for a cost of between $250- $600 deducting 10% of the selling price when it sells. Please note that we cannot guarantee when it will sell but the average period of time an item of jewelry remains on www.faycullen.com is 6 months, while engagement rings take a little less.
DOMESTIC AND INTERNATIONAL SHIPPING?
Domestic Shipping FEDEX
When you make a domestic purchase, we will quote you for FEDEX fully insured 2nd Day and Overnight shipping (shipping times may vary during holiday season depending on destination). Please understand that we cannot guarantee the delivery date due to the fact that at present we have no control over such conditions as the weather. Because weather conditions are considered by Lloyds to be An Act of God, packages that are delayed by detrimental weather conditions are not subject to refund by any carrier. Once your package has shipped, you will receive an email both from FedEx and from www.faycullen.com with a shipping confirmation within an hour of your package being collected by FedEx. Please note that your FedEx package will be sent from ‘FCI’. In accordance with Fay Cullen Inc. security procedures, your package will be distinctively sealed both externally and internally to immediately alert you to tampering. We recommend that you do not sign for your package until you have opened the outer FedEx package to ensure the contents are intact and they show no signs of tampering. We do use temper-resistant methods for your protection, so excited as you may be, please remain alert until your package is opened and you are satisfied that your purchase has reached you in perfect condition.
Domestic Shipping USPS
We do offer USPS Domestic shipping but here is no financial saving to you because it is a great deal less convenient for us.
International Shipping by FEDEX & USPS
All international shipments are fully insured against loss, accompanied by a Fay Cullen Inc. invoice. You may be required to pay your government import duty and import tax as 'Customs and Excise' regulates the rate of tax levied on specific items when they reach an international port of entry. Exactly how much your country charges to import specific items, you will need to contact them to ascertain.
Our reigning ‘Royal Collection’ line of Branded Engagement Ring Settings is individually crowned and named, for each one is inspired by Art Deco or Edwardian styles and every one has a completely different personality. Mounted only with high quality European-cut diamonds graded H/I color and VS/SI clarity, these ring settings are hand-made by master-craftsmen in both platinum and 18k white gold, alloyed with palladium for a lifetime of tarnish-free brilliance. Our ‘Royal Princess Collection’ comprises a variety of different diamond-studded crowns mounted above a uniform ring with diamond shoulders and a contour-fitted custom-made wedding-band. Every engagement ring setting and wedding band in our ‘Royal Collection’ bears insignia that identifies Fay Cullen Inc. (FC) as the source, as shown in our insignia below.
DIAMOND CERTIFICATION
The diamond you selected has most likely been certified by an external body of recognized appraisers such as GIA, EGL, AGTA, ETC. This individual certificate will accompany your purchase.
EXTENDED JEWELRY CARE PLAN
Our Extended Jewelry Care Plan is specifically designed for your peace of mind.
REPAIRS AND SERVICES THAT ARE COVERED:
This Extended Care Jewelry Plan covers all inspections, cleaning if required and Covered Repairs and Services to the jewelry included in this Plan. Covered Repairs and Services to the jewelry include the parts and labor necessary to correct problems which occur during normal usage of the jewelry, consistent with the conditions for which it was designed and manufactured. Depending on the particular items of jewelry for which the Plan coverage is purchased, it will include re-sizing, ring re-shaping, provision and re-setting of small diamonds* or pearl re-stringing, clasp repair, broken chain repair, repair of worn or broken prongs, repair of broken earring posts or other similar repairs.
* The number and size of the diamonds will be dependent on the attitude of the customer.
Jewelry that has been damaged as a result of excessive or abusive treatment, or that has been repaired by a store other than Fay Cullen Inc. is not covered by this Extended Care Plan. This Plan also does not cover the shipping cost, loss or theft of this item of jewelry, damage resulting to the jewelry from loss, theft or Act of God, or any consequential damages, or loss of use resulting from the broken or damaged jewelry, or from any delay in our repairing the jewelry.
30 Day Coverage.............$20
90 Day Coverage.............$50
1 YR Coverage..............$100
We strongly recommend that you add all jewelry purchases to your Home Owners Policy
Hopefully our reputation is partly the reason you have chosen to shop with us.
Our center-stones don't just 'fall-out' but trust me, in 25 years, I've heard everything from nuclear to radioactive! For this reason, I would highly recommend that you don't wear your jewelry until you have Fully Insured it to withstand waste disposal accidents, car-door accidents and even hurricanes and earthquakes in the event you are able to locate an Insurance Company that doesn't recognize Acts of God.
If you do lose a center stone, feel free to review our extensive Loose Diamonds List.
If you require a colored stone such as a sapphire, ruby, emerald, aquamarine, please contact us at info@faycullen.com or call us between 9-6 EST M-F at 305 354 3000 with details on the size in millimeters, weight, color, clarity and grade you have in mind as well as your budget range and we will offer you some alternatives. |
